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FAQs & Delivery Info.

Delivery Information. 

All UK orders are shipped for FREE via Royal Mail. We will endeavour to fulfil all orders placed before 2pm, the same day, which should arrive on the next business day. 

International Orders may take up to 14 days to arrive. 

 

FAQ's. 

WHAT IF I AM NOT SATISFIED WITH THE ITEM?


In the unlikely event that you are not satisfied with your item, you have 14 days to return it to us. You simply have to send it back, free of charge, in the condition in which you received it and we'll do the rest!

HOW LONG DOES IT TAKE FOR ITEM TO REACH THE DESTINATION?


We ship in the UK using the First Class service by Royal Mail. UK orders should take no longer than 2 working days. International deliveries will vary according to your location. 

DO YOU SHIP ITEMS TO DIFFERENT ADDRESSES?

We can ship to any address you wish.

CAN I TRACK MY ORDER?

We're working on it! If you're item hasn't arrived within 5 days (in the UK) please contact us. If you are an international customer and you haven't received your order within 14 days, please contact us.

HOW DO I GET THE DISCOUNT COUPON?

The best way to receive discount coupons is to sign up to The Gntlmen's Club.

WHAT CREDIT CARDS ARE ACCEPTED?

All major credit and debit cards are accepted 

IS THE PAYMENT SECURE?

Very! We process payments through PayPal and Stripe Payment Gateways. 


ARE THERE ANY EXTRA FEES WHEN ORDERING MULTIPLE ITEMS?

No extra fees will be added to your order without prior consent.

DO YOU HAVE A RETAIL STORE?

Not yet, but keep your eyes peeled!